If you are staying in one of our Airbnb suites, you were given a code you can input into the gate to enter the Ranch. Please proceed to the Welcome Center to be checked in.

Once you arrive at the gate you can text 808-295-5557 AND push the call button on the bottom left corner of the silver call box, and wait for our operator to open the gate. A guide will meet you at the Welcome Center to greet you, sign waivers, and park in our designated parking area.

We are a small, private, family-owned facility. Each Dinner and Animal Experience, or Brunch and Animal Experience is a very limited booking with a maximum of 40 participants. We keep our experiences small and intimate so that the guest has the best experience, but also so that our animals do not get overwhelmed. Because we have very limited bookings, we count on you to keep your commitment to your reservation. We don't allow rescheduling because a last minute date change effectively holds 2 tables - the one you originally booked that we may not be able to resell, and your new date. You are getting a 2 for 1 deal in this instance! If life gets in the way of your booked experience, we recommend gifting it to someone who can attend.

No, you will not be forced to participate in anything you don't want to! It is quite common for guests to avoid our Ball Python, for example. You are welcome to sit out of an encounter that is not your cup of tea - though we do encourage people to challenge their fears! You may discover that some animals surprise you!

No! We have ramps into and out of the Whitehorse Restaurant, and our ranch is reasonably level. The ranch is unpaved though, so please be prepared for some gravel. We also offer guests rides on our golf carts if distances are too far.

No. We are regulated by the USDA and have strict regulations to follow about having guests on the property. We require reservations to have you on site.

No. We are regulated by the USDA and have strict guidelines we have to follow regarding having people on the property. Please follow your given itinerary and arrive at your scheduled time.

Unless Mother Nature has other plans, Sir Winston the Sloth will absolutely be there - and yes, he is ready to give you one of his famous hugs during your animal encounter

Please dress for the weather as we do the tour rain or shine. Closed-toe footwear are required. Tank tops are permitted, but please bring a light coverup for portions of the tour.

NOT permitted for the safety of the animals:

• perfumes
• scented or unscented lotions
• firearms or knives in habitats
• tobacco or vapes on tour

Please keep jewelry minimal. Please refrain from bringing bags and purses if possible. Sunscreen needs to be Reef Safe - please show your guide before application to ensure safety of the wildlife.

There will be no time to change clothes between the animal tour and dinner - the experience flows from one activity to the next.

No. The animal encounter is not included in the Airbnb rate. The Airbnb fee covers your private cabin rental only. Animal experiences must be booked separately.

We do the tours rain or shine! Don't worry, the animals are unbothered by the rain and your interactions with them will be as wonderful as any other time. We have umbrellas, indoor habitats, and break up our schedule so guests don't spend too much time in the rain.

Please book here